Wednesday, October 9, 2024
HomeLife InsuranceShoppers report a constant high quality expertise with ExamOne

Shoppers report a constant high quality expertise with ExamOne


To make sure that our employees and processes are performing to the very best normal, we constantly monitor life insurance coverage candidates’ satisfaction survey outcomes and client enter. This suggestions helps reveal areas of the life insurance coverage software course of that influence customers’ opinions essentially the most. With greater than 6,300 responses to our client satisfaction survey for Q1 2024 the under traits rose to the floor.

Skilled employees

Our survey discovered that 97% of respondents reported that “the examiner was courteous {and professional}.” As well as, 94% of appointments had been on-time.

“The younger girl who performed my examination was thorough and really expert. She took the time to reply questions and defined every step alongside the way in which. I felt that she cared about me and the standard of her work. Thanks for making this a stress-free expertise.” – Life insurance coverage applicant in Lubbock, TX 

Comfort

Greater than 50% of candidates selected both an examination heart location or at-home assortment mentioned they select the situation as a result of “most handy place for me”.

“The examination room, loos, and ready room had been clear and comfy. Plus the employees at this location had been implausible. Verify-in was straightforward, and so they completely defined course of.”- Life insurance coverage applicant at a Quest Affected person Service Middle in Lexington, KY

Ease of scheduling

“The corporate made it straightforward for me to schedule my appointment at a time that was handy for me.”  The query measures how a lot effort candidates put in to scheduling their paramed examination. This rating is known as a Buyer Effort Rating (CES) with a 1-7 rating – 1 being not straightforward and seven being very straightforward.

We’re averaging a 6.6 on the 7-point scale, that means that customers discover scheduling an appointment very straightforward.

Total satisfaction

Nearly all of respondents are happy with their ExamOne expertise. ExamOne’s Buyer Satisfaction (CSAT) rating in Q1 2024 was 92% (on a scale of 100). Whereas CSAT scores differ by trade, an excellent rating will sometimes fall between 75% and 85%.

In accordance with the American Buyer Satisfaction Index, a company that benchmarks buyer expertise throughout industries, the life insurance coverage trade common CSAT is 78%.

The above efficiency monitoring has remained in line with our total 2023 high quality stats.

Different efficiency metrics

Starting in 2024, candidates who’ve  the choice to finish their private well being assortment interview on-line are surveyed to assemble suggestions on completion instances, ease of completion and satisfaction of course of. Along with these client high quality metrics, we additionally monitor our efficiency within the subject similar to turnaround time and error charge. The entire info gathered from our quality control is used to constantly enhance our processes. Our groups are dedicated to driving our high quality requirements increased to enhance each the shopper and client expertise.

ExamOne’s skilled employees, choices for comfort of screening places, ease of scheduling, and the fixed monitoring of a number of efficiency metrics assist make sure that coverage completion isn’t stalled or hindered, and applicant satisfaction is achieved.

To seek out out extra about how we assist guarantee a optimistic life insurance coverage applicant expertise with schooling and sources, go to MyExamOne.com.

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